Returns & Exchanges
At CYCPLUS, we are dedicated to ensuring your cycling performance is backed by high-quality gear. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our support team at [email protected] with your order number and the specific items you wish to return to receive a Return Authorization.
Prepare Your Package
Place the items in their original packaging, ensuring all accessories, manuals, and charging cables are included to qualify for a full refund.
Ship the Product
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Refund or Exchange
Once our technicians inspect the hardware and confirm its condition, we will process your refund or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing